STORE POLICY

Customer Care

Here at Boo Designed, we want you to have the best shopping experience possible. However, if you need to get in touch with us our customer service can be contacted at enquiries@boodesigned.com to help with any queries you may have.

Alternatively, our FAQ page is able to answer any general questions you may have, click here for more.

If you need information on our Shipping or Returns Policy, click here.

Privacy & Safety

We use the order information provided by the customer to fulfil any orders placed through our website, including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations via email. We use this information to identify your orders, provide updates on your orders and provide you with information on our promotional offers (if applicable), this allows us to personalise your shopping experience.

If you require further information, please do not hesitate to contact our customer services team at info@boodesigned.com.

Google Analytics

Boo Designed uses Google Analytics to help us understand how our customers use our website, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

Payment Methods

1. General Information

Company Name: BOO DESIGNED
Website: www.boodesigned.com
Contact Email: info@boodesigned.com

We specialise in unique, vintage items. Due to the nature of vintage products, please be aware that items may show wear or imperfections due to age, which add to their charm and character.

2. Ordering and Payment

All orders placed through our website are subject to acceptance and availability. Payment is required at the time of purchase, and all prices are listed in £. Prices do not include applicable taxes, shipping, or handling fees, which will be calculated during the checkout process.

We reserve the right to cancel any order for any reason, including but not limited to:

Item availability issues
Pricing errors
Fraudulent or suspicious activity

In the event we cancel an order, any payment received will be promptly refunded.

3. Product Condition and Descriptions

We strive to provide accurate descriptions and images of all items listed on our website. However, as our items are vintage, each piece is unique and sold “as-is.” Please review product descriptions and images carefully, and reach out if you have any questions or need additional details before purchasing.

4. Shipping and Delivery

We aim to process and ship all orders within 1 working day after the order is placed. Shipping times and rates may vary depending on the destination and chosen shipping method. Once shipped, we are not responsible for any delays or damages caused by the shipping carrier.

International Shipping

For international orders, buyers are responsible for any customs duties, taxes, or additional fees imposed by their country of residence. Delays due to customs processes are beyond our control, and we recommend you check with your local customs office for more information.

5. Returns and Refunds

If there is an issue with your purchase, please contact us at info@boodesigned.com within 24 hours of receiving your item, and we will do our best to resolve the situation.

6. Cancellation Policy

We reserve the right to cancel any order at our discretion. If your order is canceled, you will receive a full refund. Cancellations may occur due to issues such as item availability, pricing errors, or suspected fraud. We also reserve the right to cancel orders if we suspect the buyer is reselling our products without authorisation.

7. Privacy Policy

Your privacy is important to us. We collect and process personal information only as necessary to fulfil orders and improve our services. We do not share your information with third parties except as required to fulfil your order (e.g., payment processors, shipping carriers).

8. Intellectual Property

All content on this website, including images, text, and graphics, is the property of BOO DESIGNED or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any of our content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, BOO DESIGNED shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or purchase of our products. This includes any errors, omissions, or inaccuracies in the content or any product defect.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon being posted to the website. It is your responsibility to review these terms periodically.

11. Contact Information

If you have any questions or concerns regarding our Terms and Conditions, please feel free to reach out to us at:

Email: info@boodesigned.com